Welcome to Albion Street Group Practice
March 2018: Telephone Access Problems
We would like to apologise for the on-going problems that some of our patients are experiencing, in getting through to the practice on the phone. We are aware of this and are as frustrated as you are. This is a locality wide problem and at the moment is intermittent so it appears it is difficult to resolve. We hope that you will bear with us during this difficult time we are doing all we can to resolve this.
Notice: We are active in taking part in patient studies for more information please click here.
Registered for online services and need to make an appointment, cancel an appointment or request a repeat prescription, please click here.
To register for online services, please bring in a photo ID and complete the short form which you will find at reception. For further information please click here.
Telephoning the Practice
Routine appointments, checking results, general enquiries: Please call between the hours of 10am-3pm and 4-6.30pm when the lines are slightly less busy.
Our Triage Service: Please call between the hours of 8.30 and 10am and 3pm-4pm. This service is for patients that are too unwell to wait for the next routine appointment and need to be seen on that day. Please call in the morning if you wish to be seen in the morning session, and between 3-4pm for the afternoon session.
2017-18 SEASONAL FLU
If you eligible for a flu jab, and you have not yet had it, please make an appointment with a nurse to have this done.
GP Access: 8am–8pm, 7 days a week for residents in North Southwark
We have worked with other local practices within our GP Federation (Quay Health Solutions CIC), to provide GP access 7 days a week at a local hub location in North Southwark (based out of Bermondsey Spa Medical Centre).
An appointment can be booked at this service by a clinician at your practice if it is right for you (usually after speaking to the duty-doctor). SELDOC, the out of hours service, or 111, may also offer you an appointment here if it is appropriate. This is not a walk-in service. For some patients, for instance those with more complex needs, it is more suitable to be seen at your own practice. You would also need to agree to share your medical records with the hub on arrival. Ask at the practice for more information or click here.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. New technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering, are always heading in the same direction.
Access to the practice
We work in a modern healthcentre with access and toilet facilities for the disabled. Some of the doctors provide services from upstairs consulting rooms; there is no lift in the building so please check when you make your appointment if you have any mobility problems.
Parking is limited around the healthcentre due to the residents parking scheme. There are 3 disabled spaces close by and there is some limited waiting across from the old job-centre building.
Pushchairs and prams can be locked to a railing undercover by the front door of the health centre.
(Site updated 19/03/2018)