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Extended Primary Care service

What we do now to provide access for patients

Ten-minute appointments, your choice of doctor/nurse, bookable up to a month ahead (bookable in person, by phone or on the internet).

Telephone appointments with a doctor of your choice (not available by internet booking).

We hold a worker’s clinics from 07:00 on Tuesday and Wednesday mornings and until 19:20 on Thursday evenings.

The treatment room nurse no longer offers a walk in service, although there will still be a few appointments that can be allocated on the day. This should reduce the amount of time you wait to see the nurse. You may be asked the reason so that you are allocated the appropriate slot.

The healthcare assistant provides appointments.

What should I do when I need to see the doctor urgently?

(We define urgent as you cannot wait for the next appointment and wish to be seen the same day)

We ask you to phone* to speak to a doctor during the following times:

08:30 to 10:00

15:00 to 16:00

The doctor will be able to:

  • Offer brief advice on the telephone (and sometimes avoid you having to come at all e.g. prescriptions and some certificates)
  • Agree you need to be seen urgently and book you a TIME to come during that session (avoiding a long wait for you)
  • Offer a routine appointment perhaps after suggesting some advice or tests
  • Offer a telephone conversation to discuss in more detail at a later time
  • Agree a home visit is necessary for you

*If you have difficulty using the telephone please come to the surgery and let the receptionist know you wish to be seen urgently. The doctor will speak to you briefly before offering you one of the above options. If you are offered an appointment that session you may have to wait or you can choose to return for it.

Please note that we are unable to return telephone calls to phones that will not accept anonymous calls.

Booked Appointments

10 minute appointments can be made with the doctor of your choice (depending on availability) at the reception desk, online or by telephone. The receptionists make appointments and deal with repeat prescription requests and all other administrative duties. They are very knowledgeable about how the practice works so please ask them for any help that you require. We do an early morning start on Tuesdays and Wednesdays and a later evening on Thursdays for workers.

Please note we offer early and late appointments by appointment only. These are bookable in advance.

Need to cancel your appointment? We have a new cancellation line, Telephone: 02030497131. Please do not use this line for any other message as these will not be responded to.

Please be aware that if you call the surgery to make a routine appointment, check results or you do not wish to be seen that day, your call may take longer to resolve and it may be more convenient for you to call after 10:00 and before 15:00 or after 16:00 until 18:30.

Improved Telephone Service

If you have a non-urgent medical query, we are pleased to offer a telephone consultation with the doctor of your choice. These are bookable in advance. Urgent problems will still be dealt with by the un-booked doctor.

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